TeamViewer 14 – Remote Support, Remote Access

In Utility and Tools 389 views

TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world’s largest and fastest remote connection network.We’re serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.

TeamTeamViewer provides easy-to-use, scalable, and secure software to connect to and monitor any device, anywhere in the world. From desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices, TeamViewer allows you to service and support the widest array of platforms and technologies.

TeamViewer offers instant, secure access to any device, anywhere in the world. We’ve developed solutions that are as simple as possible for both support technicians and end users.

No pre-installed, IT-administered software needed to receive help
No complicated steps for people receiving support
Enjoy cross-platform connections with support for Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows Phone, and BlackBerry
Manage settings of your devices centrally, and use secure access controls to connect to unattended devices
No port configurations or firewall hassles

By cutting out unnecessary steps and complex configurations, your support team can focus their energy on solving problems and increasing productivity instead of struggling to connect with a customer in need.

Seamless Integration
Pre-built integrations with the world’s top IT-enablement platforms for simple, seamless deployment and continuous improvement.


Features

A version is available for Windows, Mac OS, Linux, Chrome OS, Android, iOS, Windows RT, Windows Phone 8 and even Blackberry. And, it supports web-based control, for those operating systems not listed that support a browser.

Admittedly some of those options are remarkably niche, but it should cover most business environments irrespective of their diverse system choices.

What TeamViewer offers is a remote access solution that can be expanded to include more than just two people working on a computer, to provide an alternative to physical meetings and brainstorming sessions.

Installation on the PC, for both the host and guest systems, usually requires the installation of a small (23Mb) application. You can run it without installation if required.

As part of the install, you are asked if you want to add the TeamViewer printer driver, for remote printing, use the TeamViewer VPN for extra security, and interface with Microsoft Outlook.

To make all this work as intended, you also need to sign up at TeamViewer, something they curiously fail to mention when you download the app.

Once you have that, and the app installed at both ends, you can establish a link and access the remote computer much like you would if sat at it.

Interface


The interface of the remote connection, like so many of these tools, has been influenced by Microsoft Remote Desktop. As it provides a centrally placed control bar from where you can access all the actions you might need while connected to a remote computer.

On the remote system, a small taskbar window pops up that enables anyone at the computer to get to some of the tools, like chat and annotation.

It also informs them who is controlling their computer, should they need confirmation.

Alongside the application is a web portal where all the activity on the account is logged for reporting, and a list of all the registered endpoints can be maintained here.

Like the installable software tools, the web portal has a very clean and easily understandable design, with menus on the left and information panels on the right.

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